Case Manager

Case Manager Job Description
 
The mission of EPIC Community Resource Center is to provide a center of partner resources with programs and services that educate, support, and promote mental well-being for individuals struggling physically, emotionally, and spiritually.  We advocate for our clients to find resources that meet their needs to address the growing problems of loss, depression, isolation, suicide risk, substance abuse, and financial struggles. We serve both Charlotte and Sarasota Counties. EPIC is a 501(c)(3) faith-based Christian nonprofit.
 
Case Manager Areas of Responsibility

• Supports the intake of clients and coordinates the appropriate level of intervention and care
• Provide a broad-based human service need assessment
• Provides referrals to appropriate EPIC programs and services, or to partner organizations, based on client needs
• Interacts directly with clients seeking services and with the partners that provide resources and support to the community
• Advocates/Facilitates/Coordinates service, support, and resource acquisition to assist client households in meeting their needs and well-being
• Works closely with homeless outreach and prevention in-house partner for consultation and care of at-risk-of-homelessness clients
• Promotes resolution to client challenges, fostering client empowerment, self-sufficiency, and resilience
• Collects and records appropriate data on referrals in CRM
• Tracks and documents client status through resolution in CRM
• Creates monthly departmental reports for grant deliverable purposes
• Participates in program-related meetings and training
• Continuously expand knowledge of community resources, services and programs to understand community issues and build relationships with other organizations
• Collaborate with the homeless outreach partner to screen and place clients in the emergency shelter.
• Performs other duties and assumes other responsibilities as assigned

• A degree with major coursework in social work, psychology, or other closely related fields is a plus.
• At least two (2) years of experience in social casework, counseling, eligibility determination, social service, community resource referral or closely related work
• Ability to communicate effectively with a diverse audience
• Experience working with low-income and homeless populations preferred
• Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention.
• Familiar with case management systems such as Charity Tracker or Clarity
• Working knowledge of Microsoft 365 Word and Excel

• Excels at customer service – Treats all customers (internal and external) with utmost respect and responsiveness
• Drives for results – Has a passion for innovation and risk-taking
• Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, and goals of EPIC
• Abides by nondiscrimination policy – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds
• Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals and objectives, and seeks help when needed in juggling priorities
• Personifies teamwork – Demonstrates good collaboration and communication skills to be effective in any team setting
• Willing to share the gospel of Jesus Christ if the situation is appropriate