Library Assistant
Customer Service
Implements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.
Provides assistance at all library service locations and stations; Circulation, Information Services (Reference) and Youth/Young Adult.
Represents Sarasota County to library users.
Assists users in locating, selecting, and using resources.
Assists users in use of library equipment and technology.
Provides directional and services related information to users.
Communicates library/county use policies and procedures to users.
Engages in conflict resolution and problem solving.
Contributes to the development of section policies, procedures, and plan of service.
Assists library users in person, by phone, or electronically, answering questions, and /or redirecting questions to the appropriate person. Is aware of library services and programs in order to better inform users.
May participate in planning, presentation, and evaluation of library sponsored programs.
May facilitate in the setup of program rooms, materials, and equipment for public, library and county events.
Attends annual cash management training and assists in all areas of business unit cash management as required.
Administration
Assists in materials checkout/check-in, retrieves and process reserves, billing and missing items processes as needed.
Gathers statistical information as required.
Assists in cash management duties such as collecting fees, and Unique Management collections, including such duties as daily shift, drawer counts, and deposits as needed.
Assists in sorting and processing mail, as needed.
Performs routine equipment cleaning and maintenance.
Collection Development/Maintenance
Sorts and shelves materials and maintains an orderly arrangement of materials.
Assists in operation and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.
Monitors physical condition of materials and recommends repair or de-selection.
Promotes the materials collection through displays and other methods.
Staff Development
Participates in cross training in other sections and aids in cross training in their section.
Provides opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills.
Keeps abreast of developments, new trends, and innovations in libraries.
Trains, directs, and supervises volunteers as needed. Encourages volunteers to use individual talents to creatively address tasks.
Works with library staff to develop a team-oriented workplace.
Work Hours:
The schedule will be 40 hours/week, with a schedule made up of a combination of shifts below. Typically, employees are expected to work 1-2 later shifts (9:30 a.m. - 6:00 p.m. and/or 11:30 a.m. - 8:00 p.m.) and Saturday rotation, varying on library needs.
Monday - Thursday: 8:30 a.m. – 5:00 p.m. or 9:30 a.m. – 6:00 p.m., with one evening shift of 11:30 a.m. – 8:00 p.m.
Friday and Saturday: 8:30 a.m. – 5:00 p.m.
Saturday rotation (frequency varies): 8:30 a.m. – 5:00 p.m. (with 1 weekday shift off)
Currently closed on Sundays, although in the future you will be asked to join a rotation of Sundays where you may work one Sunday every 7 to 8 weeks depending upon the pool of employees at either the Selby Public Library or the Jacaranda Library
About You
Minimum Qualifications:
A High School Diploma or equivalent education and 2-5 years of experience in public contact customer service work and proficiency in computer related to public response.
Note: One year of college may substitute for one year of experience.
Preferred Qualifications: Customer service experience working in libraries or similar settings.
Physical Demands: Must occasionally lift and/or move up to 50 pounds.
Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.
About Everything Else
Pay: Starting pay is $15.50/hour. Pay is negotiable, up to $18.50/hour, for candidates with library experience.
